Oversee the software sustain process for LATAM markets, using the Adobemerce platform as well as Mobile App, ensuring timely incident resolution, bug fixes, and enhancements. Monitor and analyze merce platform performance metrics, identifying areas for improvement and implementing corrective actions to enhance system stability and reliability. Requisitos · Adobemerce Expertise is a Must, strong hands-on experience (in Omni-Channel context), including architecture, customization, extensions and integrations. Extensive experience with PHP 4/5, DHTML, JavaScript, CSS, jQuery, MySQL and familiarity with HTML5, CSS3, SASS, Bootstrap, JavaScript, and other JS frameworks · Experience with integrating Adobemerce with third-party systems, such as payment gateways, ERP systems, or CRM systems, is valuable. ·Extensive experience in merce operations, with a strong focus on the Adobemerce platform in a plus. ·Proven track record of successfully resolvingplex incidents and troubleshooting technical issues on merce platforms. ·Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and propose effective solutions. ·Excellentmunication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels. ·Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting tight deadlines. ·Strong attention to detail andmitment to delivering high-quality results. ·Continuous learning mindset, staying updated with the latest industry trends and advancements in merce technology. ·Hands-on, doer mindset ·Relevant certifications, such as Adobemerce Developer or AWS Certified Solutions Architect, would be a plus. ·Experience working with tools such as Atlassian Tools (JIRA, Confluence), Service Now, New Relic, Grafana Oversee the software sustain process for LATAM markets, using the Adobemerce platform as well as Mobile App, ensuring timely incident resolution, bug fixes, and enhancements. Collaborate with suppliers responsible for incident and request management, establishing effectivemunication channels and processes to ensure incidents are resolved efficiently and within agreed-upon service level agreements (SLAs). Ensure Suppliers receive the right Knowledge Transfer on the market specific configurations, market context, and are set for success. Monitor and analyze merce platform performance metrics, identifying areas for improvement and implementing corrective actions to enhance system stability and reliability. Develop and maintain operational documentation, including standard operating procedures (SOPs), incident management processes, and escalation procedures. Collaborate with cross-functional teams, including developers, business analysts, and project managers, to prioritize and address sustain-related issues and enhancements. Conduct regular meetings with stakeholder

Número de vagas: 1

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Supervisor em Informática, TI, Telecomunicações - Informática